- What is your cancellation policy? What is your cancellation policy? Please see our policies page for full details on our cancellation policy.
- Why is the Rooms pages showing no available rooms for my selected date(s)? Why is the Rooms pages showing no available rooms for my selected date(s)? Two-night reservations are required on most weekends, with a three-night minimum required for major holiday weekends and during peak season. This may cause our availability calendar to show “No Availability.” During the week (Sunday through Thursday nights), some rooms may not be available for a one-night stay.
- How do I make a reservation? How do I make a reservation?
Book directly on our website or give us a call at 855-202-3798
- What's the best place to eat dinner? What's the best place to eat dinner? Lucky for you, we put together a guide of our favorite spots in and around town to check out!
- What is there to do in the area during my stay? What is there to do in the area during my stay? Lucky for you, we put together a guide of our favorite destinations in and around town to check out!
- Do you offer WiFi? What's the password? Do you offer WiFi? What's the password? Yes, free Wi-Fi is available in our public areas and guest rooms and you will receive information about logging in at check-in.
- Do you offer breakfast? Do you offer breakfast? Breakfast is not included, however, we are happy to recommend something in the area!
- Do you allow children? Do you allow children? The Madison welcomes well-behaved children of all ages, however, only a couple of our rooms can accommodate more than two persons (children and infants included). Please note our additional per person charge described in our policies. We have a limited supply of Pack N’ Plays and are available on a first-come, first-serve basis.
- Are you pet-friendly? Are you pet-friendly? While we welcome Service Animals, unfortunately, pets, including emotional support animals, are not permitted at our hotel. Any violation of this policy will be charged a $500 fee. We are happy to recommend nearby kennels for use during your stay.
- Where can I find information about special offers and packages? Where can I find information about special offers and packages? Any current or upcoming special will be found on our special offers page.
- Are you ADA-compliant? Are you ADA-compliant? Unfortunately, we do not have ADA friendly rooms. There are only stairs leading up to the front door.
- What time is check-in and check-out? What time is check-in and check-out? Check-in begins at 3:00pm on your check-in date and check-out is by 11am on your check-out date.
- Where are you located? Where are you located? We are located at 1159 N Madison Ave, Dallas, TX 75208 in the Oak Cliff neighborhood of Dallas.
- What if I need to check in early or late? What if I need to check in early or late? We do our best to accommodate early and late check-ins with advanced notice. If you expect to arrive before or after check-in hours, please notify us as soon as possible.